Mystery Customer

This forms a vital part of Arrampica’s Gold and FULL service contracts. This service sends in unknown Arrampica staff and contacts to test systems at a client’s facility and create an in depth report of findings. Combinations of telephone, clients visits and staff queries are used to analyse how well our clients staff are managing the facility, and valuably; to check if the client's written operating procedures are being adhered to.
Price quoted does not include costs, these will be added to your order in terms of mileage, travel, accommodation and sustenance + VAT.

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Description

Arrampica will arrange for one of our staff or contacts, who are not known to the client or the facility staff, to use the facility as a normal participant or customer.  They will endeavour to sample a typical customer experience, whilst observing situations and practices first hand.  

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